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2–3x
Higher Engagement
800%
Revenue Growth
1,400%
ROI
Personalised Gifts Shop (PGS) is a UK-based e-commerce brand known for customisable home wares, drinkware, and seasonal gifts. With a growing online presence and fast production turnaround, PGS is especially active during seasonal peaks like Christmas: a critical period for revenue generation and brand visibility.
Ahead of the 2024 festive season, the team wanted to elevate their Paid Social performance with creative content that would feel native to platforms like Meta and TikTok. However, seasonal gifting periods are crowded with high CPMs, stiff competition, and customer attention split across dozens of brands. PGS needed an efficient way to cut through during Christmas and Black Friday without drastically increasing spend.
The specific challenge was to source cost-effective creative that could deliver stronger engagement and drive bottom-line performance during Q4 – all while balancing creative testing, seasonality, and platform optimisation.
We identified user-generated content (UGC) as a strategic lever: content that feels relatable, authentic, and high-performing on Paid Social. But instead of producing expensive influencer content, we looked for a scalable, budget-friendly route.
We partnered with Influee: a platform that connects brands with creators at low cost and briefed a small group of influencers to create festive, family-oriented UGC focused on two hero products: personalised Christmas sacks and decorations.
Key elements of our approach:
Within a single month, the UGC campaigns delivered a marked uplift across impressions, traffic and attributed revenue while keeping production costs minimal.
This approach not only proved the value of low-cost, high-performing content – it also laid the foundation for integrating UGC into PGS’s year-round Paid Social strategy.
The success of this campaign also reinforced the importance of agility: adapting creative in real time, aligning messaging to consumer mindsets, and pairing relatable content with structured performance strategy.
We are specialists. We don’t try to be everything to everyone. Instead, we focus on delivering our core specialties where we can have the biggest impact.