Client Partner

• Own and nurture client relationships, acting as a trusted partner to support retention and account growth
• Lead regular client communications, including status updates, performance reviews, and strategic planning sessions
• Identify growth opportunities within existing accounts and collaborate with delivery teams
• Maintain full accountability for the health of client accounts, including delivery quality, timelines, and commercial performance
• Flag risks early and work proactively with internal teams to resolve issues before they impact client relationships
• Contribute to renewal conversations and long-term account planning
• Translate client needs into clear, actionable briefs for internal teams
• Collaborate with the wider client services team to continually improve processes and client experience
• Champion an exceptional client experience at every touchpoint

• Confident, clear, and professional communicator, able to build trust with a range of stakeholders including leading conversations around performance and challenges
• Working knowledge of SEO, PPC, and Paid Social, with the ability to discuss strategy, performance, and opportunities credibly
• Calm and effective under pressure
• Comfortable operating with autonomy
• Strong presentation skills
• Strong commercial awareness

We are a performance marketing agency that’s on a mission to Grow for Good. Primarily, we prioritise sustainable, long-term growth and the happiness of both our people and our clients. We are dedicated to creating a better workplace for people, with an internal mission centred around creating the happiest, most forward-thinking agency to work for and with.

We champion a culture of collaboration and innovation.Breaking traditional silos, we encourage our team to experiment, challenge norms, and think creatively. This environment nurtures not only our clients’ success but also the personal and professional growth of our team. By embodying this progressive model, we stand as a dynamic, adaptable, and visionary partner, ready to navigate the ever-evolving landscape of marketing. Our progressive approach nurtures the growth and satisfaction of our team, ensuring that they remain engaged, motivated, and empowered.

We care deeply about our people, our partners, and our clients and we genuinely believe that agencies can and should do good. We are building an agency we can all be proud to play a part in.

You’ll thrive here if

• You take ownership: We don’t micromanage.
• You’re eager to learn: We invest in your growth, but you need to drive it.
• You embrace change: If something isn’t working, we fix it.
• You’re open to feedback: No egos here. We value learning over being “right.”
• You work smart, not just hard: It’s about impact, not just hours worked.

• Flexible working- work in a way that fits around your life.
• Career development – regular 1 to 1 mentorship and support.
• £1,000 learning budget – your choice of courses, training and skill development.
• Dedicated training time – time set aside for learning during working hours.
• AI budget – subscription to your AI tool of choice, whether that’s ChatGPT, Claude, Gemini or similar.
• Healthcare plan – which includes dental cover and access to mental health support services.
• Profit share scheme – your share in the success of the agency.
• Regular agency socials – optional and low pressure.
• 4.5-day working week – more weekend, fewer hours.
• Birthdays off
• Annual pay reviews – transparent and consistent.
• Paid volunteering time – take time out to support causes you care about.
• Period care products – monthly TOTM subscription keeping the office stocked.
• Proper coffee – top of the range coffee machine and locally sourced beans.